Remote Desktop Gateway
This service allows Towson University faculty and staff to connect remotely to their Windows-based Towson computer from any other computer (home, hotel or different location on campus). Once connected, you will have access to all software and data, just as if you were actually sitting at that computer.
OTS Training provides self-help documentation to assist you in getting started: Remote Desktop Gateway (Accessing Your Towson Computer Remotely)
Quick Link: Remote Desktop Connection File
Use the matrix below to decide whether the Remote Desktop Gateway is the correct connection method for you:
|Scenario||Preferred Connection Method|
|Remote Desktop Gateway (this service)||Virtual Workspace (VW)||VPN|
|Faculty/staff who need to access their Windows-based office computer from an off-campus Windows-based computer||X|
|Faculty/staff who need to access their Windows-based office computer from an off-campus non-Windows computer (e.g., Mac)||X|
|Full-time faculty who need to access software or files on their Windows-based office computer from a classroom computer||X|
|Faculty/staff who need to access specific published applications (such as Outlook, Word, SPSS, Crystal Reports, etc.) in Virtual Workspace, or who do not have an office computer (e.g., adjunct faculty) and wish to access network file shares (H, O drives)||X|
|Server administrators or vendors need to access a Windows Server from on or off campus||X|
|Server administrators or vendors need to access a Unix/Linux Server from off campus||X|
The OTS Training Self-Help Documents site provides instructions for accessing your office computer remotely by using this Remote Desktop Gateway service.
Instructions for using the Remote Desktop Gateway service are provided here: http://www.towson.edu/technology/training/resources/remote.html
RDP Connection File
As described in the documentation, you can save an .RDP (Remote Desktop Connection) file on your home desktop to allow you to connect to your office computer. The file below has the necessary configuration settings enabled. It is recommended that you save this file to your desktop so it is always available: Remote Desktop Connection File
Remote Desktop Connection Software
Your home Windows computer should be running the latest version of the Remote Desktop Connection software. If you are running Windows 7 SP1 and above, then you already have the latest version of the client.
Download the latest Remote Desktop Connection client here. This client enables you to use the new Remote Desktop Services features.
OTS has created a computer policy that will automatically add your NetID to the Remote Desktop Users group on any computer you have physically logged into. If you are a faculty/staff member and wish to be able to access your desktop remotely, log in physically to it at least once.
Server administrators should be aware of how to use the Remote Desktop Gateway when connecting to servers and desktops; this information as well as details on advanced configuration of the Remote Desktop Connection client are available at:
Below are some frequently asked questions:
Q: Will my Mac computer work with the Remote Desktop Gateway service?
A: Yes, there is a remote desktop client available for Macs. Remote Desktop for Macs
Q: Will my remote desktop session disconnect after certain about of idle time?
A: Yes, if the session is left running without any activity, the session will disconnect after 3 hours of idle time. You can reconnect back to the same session at any time. In addition, your office computer will lock itself after 15 minutes of idle time, prompting you to log back in when you return to the session.
Q: How can I leave my session running so it is available the next time I log in?
A: Instead of logging off of your office computer at the end of your session, you can simply "disconnect" the session so that it's available when you log back in (either at home or at the office). To disconnect instead of logging off, click the close ("X") button in the top connection bar in your Remote Desktop session; you will be prompting with a confirmation that you are disconnecting rather than logging off.
Q: Why does it not look like my computer when I log in?
A: By default, the settings in the connection file you downloaded will prevent you from seeing your background (wallpaper) on your office computer. This can substantially improve performance. If you wish to enable the feature, click the "Server Administrators and Advanced Configuration" section above and visit the Knowledge Article article; then go to the "Advanced Options for Remote Desktop Connection Software" section, specifically, the "Experience" tab options.
Q: How do I get the computer name of my office computer?
A: Click the link at the top of this web page to visit the OTS Training Self-Help Document; the document describes how to get the computer name in the "Preparing Your Office Computer" section. If you're sure that your computer is already prepared for remote access, and that your account has been granted the necessary permissions, you can find your computer name by opening the Towson System Information program installed on the Desktop or Start menu of your Towson computer. If you cannot locate this program, follow the steps below to locate you computer name:
For Windows Vista/7: Right-click on the Computer icon on the desktop, and click Properties. A window will appear; scroll down to the bottom to the "Computer name" field.
For Windows 8: Right-click on the "This PC" icon in the start menu, and click Properties. A window will appear; scroll down to the bottom to the "Computer name" field.
For Windows 10: Click the Windows button and type "computer name". Then Select "View your PC name". A Window will appear with the Computer name next to "PC name"
Q: Why does it take two tries to access my office desktop?
A: Campus computers are set to go into "standby" when they are not in use. The first time you attempt to connect, it may fail since you are in the process of "waking up" the computer. If the first connection attempt fails, please try it again.
Q: How do I print to a home printer while working on my office computer?
A: By default, this option is disabled. If you wish to enable the feature, click the "Server Administrators and Advanced Configuration" section above and visit the Knowledge Article article; then go to the "Printing from an Office Computer to a Home Printer" section.
Q: What are the benefits of using Remote Desktop Gateway?
A: One of the benefits of using the Remote Desktop Gateway is that it reduces the number of licenses for special applications that departments are required to purchase by eliminating the need to install the application on multiple classroom computers. Another benefit would be that only the computer in your office needs to be configured and updated with your department's specialty applications, making the management and distribution of applications less complex. Once your office system is configured with your specialty applications, use TU Remote Desktop Gateway to access your office computer from computers at a remote location, such as a classroom or from home.